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Refund Policy

We want you to be confident in what you’re ordering, so here’s exactly how refunds and exchanges work.

Size exchanges

If a pair doesn’t fit, you can request an exchange within 3 days of delivery. The shoe must be unworn beyond trying it on for fit, in the same condition it arrived in. There’s no restocking fee for size exchanges.

Refunds

Refunds are issued only if the item received is damaged or not what you ordered (wrong item, wrong size sent by us, or significant damage not disclosed in the listing photos/description). To request a refund:

  1. Contact us at info@shoegali.com within 3 days of delivery
  2. Include your order number and clear photos of the item received
  3. We’ll review and confirm the next step — replacement or refund — typically within a few business days

What isn't covered

Since every listing is described and photographed honestly before purchase, normal used-condition wear that matches the listing description (light creasing, minor scuffing, etc.) is not grounds for a refund — that’s the condition you saw and ordered.

How refunds are issued

Refunds are returned via the same payment method used for the order (bank transfer refund for bank transfer payments; for COD orders, refunds are arranged via bank transfer to an account you provide).